Delete the FileMaker folder located at: Macintosh HD > Users > Shared Once unzipped, you will have a folder called FileMaker. So, if FileMaker Pro 19 is the only version installed, download the zip file and unzip it if it doesn't do that automatically. You're welcome to contact us and we can help. There is a zip file available for download here.īEFORE WE PROCEED, the usual and important disclaimer that you should have a backup of your computer and any tinkering under the hood is entirely at your own risk.Īnd MORE IMPORTANTLY, if you have installations of other versions of FileMaker, your folders may have additional items in them, so proceed with even more caution and the steps below should not be followed as you'll likely delete files required for other versions. So, to fix it, we need to get the right folders and files in that location. Again this was a brand new computer with just FileMaker Server installed and configured, and then the drag and drop installation of FileMaker Pro. How that folder structure came to be, we have no idea. The above screenshot is not what should be in that FileMaker folder. The issue is related to the folders created during installation in the following folder: Macintosh HD > Users > Shared > FileMaker It turns out one of the bug fixing team members has come across this issue only once or twice, so it is pretty rare. The fix required a lengthy call and screenshare with Claris Tech Support. We know what you're thinking, because we were thinking it too - what the.? The Fix

button.Īnd then go browse for our LicenseCert.fmcert file, click open and the application would open.

FileMaker Pro 19.0.1.116 was being installed in case maintenance was requiredĮach time we launched FileMaker Pro, this would pop up:Īnd so we would dutifully click the Enter License.

FileMaker Server 19.0.1.103a was installed on the machine first.

We've not encountered this with the multitude of other installations we've done of late, so some noteworthy specifications of the set up under which this happened: And when it did launch, the app was in trial mode with an expiration date. In the process of setting up a machine for a client recently, we encountered an issue where FileMaker Pro 19 was installed, with the license certificate in the downloads folder as it should be, but we were asked for the license certificate each time the app was launched. Is your FileMaker Pro 19 installation running as a trial license despite adding the license certificate?

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